Your Australian Consumer Rights

Last Updated:

1. Introduction

Pharionxgrphar is committed to ensuring you receive the full protection of Australian Consumer Law (ACL). The ACL provides you with certain guarantees when you purchase goods and services in Australia.

2. Consumer Guarantees

Under the Australian Consumer Law, when you purchase products from us, you are automatically entitled to certain consumer guarantees:

2.1 Guarantee as to Title

We guarantee that we have the right to sell the goods to you and that the goods are free from any undisclosed security or charge.

2.2 Guarantee as to Undisturbed Possession

You have the right to undisturbed possession of the goods, free from any interference from us or third parties.

2.3 Guarantee as to Acceptable Quality

Goods must be:

  • Of acceptable quality - safe, durable, and free from defects
  • Acceptable in appearance and finish
  • Fit for all purposes for which goods of that kind are commonly supplied
  • Match any description provided

2.4 Guarantee as to Fitness for Purpose

If you make known to us any particular purpose for which you are acquiring the goods, we guarantee that the goods are reasonably fit for that purpose.

2.5 Guarantee as to Description

Goods must match the description, sample, or demonstration model we provided.

3. Your Rights When Guarantees Are Not Met

If a product fails to meet a consumer guarantee, you have rights under Australian Consumer Law:

3.1 Major Failure

You have the right to choose between:

  • A refund or replacement
  • Compensation for any reduction in value
  • Damages for any reasonably foreseeable loss

A major failure occurs when:

  • The product would not have been acquired by a reasonable consumer
  • The product is substantially unfit for its normal purpose
  • The product is unsafe

3.2 Minor Failure

For minor failures, we can choose to:

  • Repair the product
  • Replace the product
  • Provide a refund

4. What We Cannot Exclude

These consumer guarantees cannot be excluded, restricted, or modified. Any attempt to do so is void under Australian Consumer Law.

5. Our Refund Policy

In addition to your rights under Australian Consumer Law, we offer a 30-day return policy for unopened products. Please see our Refund Policy for details.

Important: Your rights under Australian Consumer Law are in addition to our return policy and cannot be excluded.

6. Making a Complaint

If you believe we have not met our obligations under Australian Consumer Law, you can:

  1. Contact us directly at askuse@pharionxgrphar.world or call +61 435 558 534
  2. Lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au
  3. Contact your local state or territory consumer protection agency

7. Product Safety

We are committed to product safety and comply with Australian product safety standards. If you become aware of any safety issues with our products, please contact us immediately.

8. Unfair Contract Terms

Under Australian Consumer Law, unfair contract terms in consumer contracts are void. We ensure all our terms and conditions are fair and comply with the ACL.

9. Contact Information

For questions about your consumer rights or to make a complaint:

Email: askuse@pharionxgrphar.world
Address: 154 Edward St, Perth WA 6000, Australia
Phone: +61 435 558 534

10. More Information

For more information about your rights under Australian Consumer Law, visit: