Refund Policy

Last Updated:

1. Introduction

This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from Pharionxgrphar ("we," "our," or "us") through our website pharionxgrphar.ddd.

2. Company Information

Company Name: Pharionxgrphar
Address: 154 Edward St, Perth WA 6000, Australia
Email: askuse@pharionxgrphar.world
Phone: +61 435 558 534

3. Return Eligibility

3.1 Timeframe

You may return products within 30 days of the delivery date for a full refund, provided the products meet the conditions outlined below.

3.2 Product Condition

To be eligible for a return, products must:

  • Be unopened and in original packaging
  • Be in the same condition as when received
  • Include all original accessories and documentation
  • Not be damaged or used

3.3 Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products
  • Products damaged by misuse or negligence
  • Products returned after the 30-day period
  • Products without proof of purchase

4. Return Process

4.1 Initiating a Return

To initiate a return, please contact us:

Please provide your order number and reason for return. We will respond within 5 business days with return instructions.

4.2 Return Shipping

You are responsible for return shipping costs unless the product is defective or we made an error. We recommend using a trackable shipping method and retaining proof of shipment.

4.3 Return Address

Return shipping address will be provided upon approval of your return request. Do not send products without prior authorization.

5. Refund Process

5.1 Refund Timeline

Once we receive and inspect your returned product:

  • We will notify you of the receipt
  • Refunds will be processed within 10 business days
  • Refunds will be issued to the original payment method

5.2 Refund Amount

Refunds will include:

  • Full product price
  • Original shipping costs (if product is defective or we made an error)

Refunds will not include:

  • Return shipping costs (unless product is defective or we made an error)
  • Any restocking fees (if applicable)

5.3 Refund Method

Refunds will be processed to the original payment method used for the purchase. Please allow additional time for your financial institution to process the refund.

6. Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us immediately within 7 days of delivery
  • Provide photos of the defect or damage
  • We will arrange for replacement or full refund
  • We will cover return shipping costs

7. Wrong Product Received

If you receive the wrong product:

  • Contact us immediately
  • We will arrange for the correct product to be sent
  • We will cover return shipping costs for the incorrect product
  • You may keep the incorrect product or return it

8. Cancellation Policy

8.1 Order Cancellation

You may cancel your order before it is shipped. Once an order has been shipped, it cannot be cancelled and must be returned according to our return policy.

8.2 Cancellation Process

To cancel an order, contact us immediately with your order number. If the order has not been shipped, we will process a full refund within 5 business days.

9. Australian Consumer Law Rights

This policy does not affect your statutory rights as a consumer under Australian Consumer Law (ACL). The ACL provides automatic consumer guarantees that cannot be excluded.

You may be entitled to a refund, replacement, or repair under the ACL if:

  • The product has a major failure (would not have been acquired by a reasonable consumer, substantially unfit for purpose, or unsafe)
  • The product does not match its description
  • The product is not of acceptable quality
  • The product is not fit for its intended purpose

For more information about your rights under Australian Consumer Law, please see our Consumer Rights page.

Important: Your rights under the ACL are in addition to this refund policy and cannot be excluded, restricted, or modified.

10. Contact Information

For questions about returns or refunds, please contact us:

Email: askuse@pharionxgrphar.world
Address: 154 Edward St, Perth WA 6000, Australia
Phone: +61 435 558 534

11. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.